All sellers are expected to adhere to the following policies when listing products on KGORO. Seller offenses and prohibited content can result in suspension of your KGORO account.
Seller code of conduct
This policy requires that sellers act fairly and honestly on KGORO to ensure a safe buying and selling experience. All sellers must:
Always provide accurate information to KGORO and our customers.
Act fairly and not misuse KGORO features or services.
Not attempt to damage or abuse another Seller, their listings, or ratings
Not attempt to influence customers’ ratings, feedback, and reviews
Not send unsolicited or inappropriate communications
Not attempt to circumvent the KGORO sales process.
Not operate more than one selling account on KGORO without a legitimate business need
Violating the Code of Conduct or any other KGORO policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
Accurate Information
You must provide accurate information to KGORO and our customers and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
Acting Fairly
You must act fairly and lawfully and may not misuse any service provided by KGORO Examples of unfair activities include:
Providing misleading or inappropriate information to KGORO or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions.
Attempting to increase the price of a product after an order is confirmed.
Artificially inflating web traffic (using bots or paying for clicks, for example)
Attempting to damage another Seller, their listings or ratings.
Allowing other people to act on your behalf in a way that violates KGORO policies or your agreement with
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews.
Ask customers to write only positive reviews or ask them to remove or change a review.
Solicit reviews only from customers who had a positive experience.
Review your own products or a competitors’ products.
Communications
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
Customer Information
If you receive customer information such as addresses or phone numbers to fulfil orders, you may use that information only to fulfil orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the KGORO sales process or divert KGORO customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Seller Fees
KGORO charges a 7% success fee on all products listed in the kgoro store. A monthly subscription fee of R350.00. sellers may sell up to 50 Items per account.
Multiple Selling Accounts on KGORO
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all your selling accounts until all accounts are in good standing.
Examples of a legitimate business justification include:
You own multiple brands and maintain separate businesses for each.
You manufacture products for two distinct and separate companies.
Filing Infringement Notices as an Agent or Brand Protection Agency
KGORO understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, KGORO does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example). Any sellers filing notices as an agent to benefit their own status as a seller may have their selling account terminated.
