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GLOSSARY OF TERMS:
In this document the following terms in bold means the following:
Items – Item, groceries, beverages, viewing of vendors listings, car wash services, event listings and other services listed on the KGORO APP
Registered user – Customer registered with the online App
Retail outlet – Retail outlets selling on the KGORO APP
in each order that you place.
You can only place orders for items and other services from a vendor, or
retail outlet provided that it is open for business and active on KGORO.
You may only place orders for liquor products during the hours permitted
by law. We reserve the right to suspend or terminate the availability of
any item listed on KGORO.
You acknowledge that, notwithstanding that the items may be ordered
via KGORO, you place such order with the relevant Vendor and/or
vendor. The sale of any item (formed on acceptance of an order, as set
out in bellow) is solely between the registered user and the relevant
Vendor and/or vendor. Neither SWIGS nor any party attending to the
Courier Delivery is a party to that sale of the item. SWIGS only provides
the platform to facilitate transactions between Vendors and registered
users in relation to the items listed on KGORO. KGORO is neither the
buyer nor the seller of the items listed on KGORO. Any claims the
registered user may have in respect of the items shall be against the
relevant Vendor and/or vendor.
Dispute
In the event of any complaints that a registered user may have in
connection with the sale of any item listed on KGORO, SWIGS will be
your first point of contact. Although SWIGS is entitled to become
involved in an attempt to resolve it, SWIGS is not obliged to do so and
any disputes must be resolved between the registered user and the
relevant Vendor and/or vendor.
whether the use of the username and/or password is unauthorized or
fraudulent, you will be liable for payment of any resulting order;
The registered user is obliged to notify SWIGS immediately upon
becoming aware of or reasonably suspecting any unauthorised access
to or use of his/her username and/or password and to take steps to
minimise any resultant loss or harm.
The registered user may use KGORO only for lawful purposes and may
not in any way (including without limitation by use of any robot, spider,
other automatic device, or manual process) monitor, distribute, display,
publish, copy, print, post, modify or otherwise use KGORO and/or the
information contained therein without the express prior written consent of
SWIGS.
been generated. You will not be able to change your order after placing
it, but may be able to cancel (subject to the above), and place a new
one.
Items placed in your shopping basket on KGORO without completing the
purchase cycle does not constitute an order for any items, and as such,
items may be removed from the shopping basket if stock is no longer
available or the price thereof might change without notice to you. You
cannot hold SWIGS and/or the Vendor liable if such Item is not available
or is not available at a particular price when you complete or attempt to
complete the purchase cycle at a later stage.
SWIGS relies on information supplied to it by the Vendors relating to the
Item, and SWIGS accordingly bears no liability for any inaccuracies in
such information supplied to it. Stock of all Item on offer may be limited.
When Item is no longer available after you have placed an order or the
Vendor does not accept your order, SWIGS will notify you thereof and
reject your order or cancel the Sale.
SWIGS will credit your Credit Wallet for the amount you paid in respect
of the Failed Order. You can use this credit either immediately or at a
later date when you place your next order with SWIGS.
You also acknowledge that the pricing of Item may change at any time
without notice to you, but no price change will affect any Item ordered in
respect of which you have received an Acceptance Notice, except in the
case of an obvious pricing error.
Any dispute regarding inaccurate information relating to a Vendor or
Item, Item pricing errors or sold-out Item should be resolved between
you and the relevant Vendor; your respective rights and obligations
being as set out in these Terms and Conditions.
It is your responsibility to establish from the relevant Vendor which
ingredients will be used when preparing the Item and make the
necessary arrangements with such Vendor to exclude any ingredients if
you have any allergies or special requirements (unless such exclusions
can be made by you on KGORO). We cannot and do not guarantee that
the Item will be free of allergens and we disclaim any liability relating to
any ingredients or allergens contained in Item.
Before placing an order with SWIGS for delivery services relating to any
prescriptions and medication ordered from any pharmacy please refer to
the FAQ section for the steps to be followed.
purchased Item as a line item. Please contact the relevant Vendor
directly if you require a valid invoice in respect of the purchased Item. If
any Vendor fails to provide you with the invoice within 5 business days
after your request, you may notify us thereof and we will endeavour to
obtain and provide you with the required invoice as soon as possible.
have sufficient cash on hand at the time of delivery to cover the order
charges.
o Instant EFT: Where payment is made by EFT, we may require
additional information in order to authorise and/or verify the validity of
payment. You will be redirected to the secure site of our payment
gateway, which is not owned by SWIGS or under SWIGS’ control, and
for which you acknowledge SWIGS is not responsible in law. Such
payment gateway is however committed to upholding strict security
standards, and at no stage will SWIGS store your banking details. We
are entitled to withhold processing the order until such time as the
relevant information is received by us and authorisation is obtained by
us for the transaction. If we do not receive authorisation, your order for
the Item will be cancelled. You warrant that you are fully authorised to
use the bank details supplied for purposes of paying the order charges.
You also warrant that your bank account has sufficient available funds to
cover all the order charges;
o Credit Wallet: Please refer to our FAQ for more details on this payment
option.
The above payment options are explained in more detail in our FAQ
section, which is incorporated by reference (which means that it is
deemed to form part of these Terms and Conditions)
you are required to indicate the physical address to which the Item
should be delivered and you are not allowed to change the Delivery
Address after submitting your order; and (iii) you will only be allowed to
order Item from Vendors within the prescribed range as determined from
time to time from your Delivery Address.
When ordering Item for Self-collection you must provide a physical
address in order for SWIGS to provide you with a selection of Vendors in
such area and you will only be allowed to order Item from such Vendors.
Where you have requested the Item to be delivered to you by way of
Courier Delivery and you have received an Acceptance Notice:
o the Courier will endeavour to deliver the Item to you by the estimated
delivery time specified in the Acceptance Notice, however, delivery times
are not guaranteed and may be subject to external factors including but
limited to force majeure, events outside of the Courier’s control such as
traffic, and delays by the vendor in relation to your order may result in a
delay of the delivery of the item, but the Courier will continue with its
efforts to deliver the items to you as soon as possible in the
circumstances; and
o SWIGS’ obligation to the registered user is fulfilled when the Courier
delivers the Items to the Delivery Address as provided by the registered
user. The Courier is only responsible for the delivery of the items to the
Delivery Address.
o Upon arrival at the delivery address it is your responsibility as a
registered user to open the door or respond to the courier’s telephone
calls within 10 minutes failing which the Courier may leave the premises,
taking the Item with it, and you will remain liable for payment of all order
charges.
o If you are not able to be present at the Delivery Address to accept
delivery of the Item, it is your responsibility to arrange for someone else
to accept the delivery at such address and pay for the order on your
behalf if payment has not yet been made. Neither SWIGS nor the
Vendor is responsible for any loss or unauthorised consumption or use
of item, after the Courier has delivered the Item to the Delivery Address.
Where you have ordered Items for Self-collection from the vendor and
you have received an Acceptance Notice:
o you or your nominee should display a copy of the Acceptance Notice to
the vendor upon collection of the Item; and
o the Vendor is responsible for making the Item available for collection by
you or your nominee at its premises, at the estimated collection time set
out in the Acceptance Notice.
o Any dispute regarding the vendor failing to make the Item available at
the collection time or within 60 minutes thereafter, should be resolved
between you and the relevant vendor; your respective rights and
obligations being as set out in these Terms and Conditions.
For more information about delivery, please see our FAQ section.
12. Coupons
SWIGS may from time to time make Coupons available for use on
KGORO towards the purchase of Item. Coupons can only be redeemed
while they are valid and their expiry dates cannot be extended.
Coupons are issued in SWIGS’ sole discretion and we are entitled at any
time to correct, cancel or reject a Coupon for any reason. Users do not
have a right to Coupons, and Coupons cannot be earned. Coupons are
issued under specific terms and conditions regulating when and how
they may be used.
Unless otherwise stated under the specific terms and conditions
regulating the Coupon:
o each Coupon can only be used once;
o only one Coupon can be used per order;
o only one Coupon can be used per person per promotion/campaign on
KGORO;
o a Coupon must be used at check-out – it cannot be used later on
existing orders;
o Coupons with a percentage discount offer may only be redeemed on
purchases with a total cart value less than R2,000; and
o the value of the Coupon will be set off against the value of your
shopping basket and the balance remaining, if any, will be payable by
you.
Coupons cannot be used to buy other Coupons, and cannot be
exchanged or refunded for cash or credit. However, if you use a Coupon
and your order is rejected or your Sale is cancelled, your Coupon will be
made available for use again.
These Terms and Conditions contain provisions that appear in similar
text and style to this clause and which –
o May limit the risk or liability of SWIGS or a third party; and/or
o May create risk or liability for the user; and/or
o May compel the user to indemnify SWIGS or a third party; and/or
o Serve as an acknowledgement, by the user, of a fact.
Your attention is drawn to these Terms and Conditions because they are
important and should be carefully noted.
electronically in accordance with our Privacy Policy as set out in Part B
above.
or implied, that the information or files available on KGORO are free of
viruses, spyware, malware, trojans, destructive materials or any other
data or code which is able to corrupt, destroy, compromise, disrupt,
disable, harm, jeopardise or otherwise impede in any manner the
operation, stability, security functionality or content of your computer
system, computer network, hardware or software in any way. You accept
all risk associated with the existence of such viruses, destructive
materials or any other data or code which is able to corrupt,
compromise, jeopardise, disrupt, disable, harm or otherwise impede in
any manner the operation or content of a computer system, computer
network, any handset or mobile device, or your hardware or software,
save where such risks arise due to the gross negligence or wilful
misconduct of SWIGS, its employees, agents or authorised
representatives. SWIGS thus disclaims all liability for any damage, loss
or liability of any nature whatsoever arising out of or in connection with
your access to or use of KGORO.
liable to you in the event that it chooses to suspend, modify or terminate
KGORO, other than for processing any orders made by you prior to such
time, to the extent possible.
If you fail to comply with your obligations under these Terms and
Conditions, including any incident involving payment of the price of an
order for any Item, this may (in our sole discretion with or without notice
to you) lead to a suspension and/or termination of your access to
KGORO, without any prejudice to any claims for damages or otherwise
that we may have against you.
SWIGS is entitled, for purposes of preventing suspected fraud and/or
where it suspects that you are abusing KGORO and/or have created
multiple user profiles to take advantage of a promotion or Coupon
intended by SWIGS to be used once-off by you, to blacklist you on its
database (including suspending or terminating your access to KGORO),
refuse to accept or process payment on any order, and/or to cancel any
order concluded between you and SWIGS, in whole or in part, on notice
to you. SWIGS accepts no other liability which may arise as a result of
such blacklisting and/or refusal to process any order.
At any time, you can choose to stop using KGORO, with or without
notice to SWIGS.
In the event of any dispute arising between you and SWIGS, you hereby
consent to the non-exclusive jurisdiction of the Johannesburg Magistrate
Court, notwithstanding that the quantum in the action or proceedings
may otherwise fall below the monetary jurisdiction of that court.
Nothing in this clause 22 or the Terms and Conditions limits your right to
approach any court, tribunal or forum of competent jurisdiction in terms
of the CPA.
Physical address for receipt of legal service (also postal and street
address): 41 sloane street bryanston – swigs (marked for attention: CEO
and Legal), with a copy to info@kgoro.coza , which copy must be given
in order for notice to be validly given
Office bearers: Letlotlo
Phone number: +27 76 124 1674
Official email address: info@kgoro.co.za
Terms and Conditions for Consumers on KGORO
1. Introduction a. These terms and conditions govern your use of KGORO, a multi-vendor eCommerce platform operated by MAUDU DIGITAL. b. By using KGORO, you agree to comply with and be bound by these terms and conditions.
2. Definitions a. “KGORO” refers to the multi-vendor platform operated by MAUDU DIGITAL. b. “Vendor(s)” refers to the individual or entity selling products on KGORO. c. “Consumer(s)” refers to individuals or entities purchasing products on KGORO.
3. Account Registration a. Consumers must register an account to make purchases on KGORO. b. Users are responsible for maintaining the confidentiality of their account information. c. MAUDU DIGITAL reserves the right to suspend or terminate accounts violating these terms.
4. Product Information and Pricing a. KGORO provides information about products, including descriptions, prices, and availability. b. Prices listed on the platform are subject to change without notice. c. MAUDU DIGITAL does not guarantee the accuracy of product information provided by vendors.
5. Orders and Payments a. Placing an order on KGORO constitutes an offer to purchase the selected products. b. Payments are processed securely through trusted payment gateways. c. MAUDU DIGITAL is not liable for any payment-related issues between consumers and vendors.
6. Shipping and Delivery a. Vendors are responsible for shipping products to consumers. b. Delivery times may vary and are the responsibility of the respective vendors. c. MAUDU DIGITAL is not liable for delays, damages, or loss during shipping.
7. Returns and Refunds a. Consumers must review vendors’ return and refund policies before making a purchase. b. MAUDU DIGITAL does not handle returns or refunds directly and is not liable for vendor policies.
8. Intellectual Property a. All content, including logos, trademarks, and product images, belongs to MAUDU DIGITAL or respective vendors. b. Users are prohibited from using or reproducing content without authorization.
9. Limitation of Liability a. MAUDU DIGITAL is not liable for any direct, indirect, or incidental damages resulting from the use of KGORO. b. The platform is provided “as is” without warranties of any kind.
10. Governing Law a. These terms and conditions are governed by the laws of Consumer Protection Act 2008 (the “CPA”) , and any disputes shall be resolved in consumer court.
11. Amendments a. MAUDU DIGITAL reserves the right to update or modify these terms and conditions at any time.
12. Contact Information a. For inquiries or assistance, contact info@kgoro.co.za.
Delivery Moves So Quickly
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